New

E-commerce Conditions in Automations
Added new e-commerce-related conditions across Dynamic Lists, Filters, and Branches:

• Total Purchases
• Total Spent
• Average Order Value
• Last Purchase

Wait Until Delay Action
Introduced a new “Wait Until” delay type in the Wait/Delay action, allowing workflows to pause until a specific date/time condition is met.

Rejoin Branch
Branches now support a Rejoin feature, automatically merging the Yes and No paths back into a single flow.

Delete Workspace
Added the ability to delete a workspace directly from the Settings menu.

Trigger Automation from Contact Profile
You can now manually trigger active automations directly from the contact profile, enabling more control over individual workflows.

Spintax Support for Emails
Added Spintax support in:

• Campaign Emails
• Automation Emails
• Email Templates

Spintax allows generating multiple variations of email content using {option1|option2} syntax.

Fixes

• Contact Updated Trigger Issue
  Fixed an issue where the trigger was firing even when non-selected fields were updated.
• Update Contact Action Issue
  Fixed an issue where {{trigger.data.*}} was not resolving for webhook data, causing updates to fail and new contacts to be created instead.

New

• Assign Lists & Tags in Forms – Added new options in Form Settings to automatically assign a List and Tags to contacts when a form is submitted.
• Contact Opted Out (Do Not Mail) Trigger – New automation trigger added under Contact Events that runs when a contact opts out via the Preference Center.
• Random Range Delay – Added a new Random Range delay type in Wait/Delay actions, allowing delays between a minimum and maximum time range.
• Advanced Email Activity Filters in Dynamic Lists – Added new conditions: Email Sent, Last Emailed, and Opened but Not Clicked for improved subscriber segmentation.
• Comparison Operators for Number Fields – Added new operators in Filter Conditions for numeric custom fields:
  • Greater than
  • Less than
  • Greater than or equal to
  • Less than or equal to
• Download Failed Contacts After Import – Users can now download failed contacts as a CSV file after an import.
• Campaign Deletion Support – Added the ability to delete Draft, Cancelled, and Sent campaigns.

New Features

Native Forms

You can now create native forms directly inside SureContact. This removes the need for third-party form tools for lead capture.

• Create and manage forms within SureContact.
• Use form links in campaigns or share them anywhere.
• When a user submits the form, the contact is automatically added to the CRM.

Form Submission Trigger

A new “Form Submission” trigger has been added to Automations.

• Trigger workflows when a specific form is submitted.
• Example: When Form A is submitted → add a tag, add a note, or send a specific email to the contact.

New MCP Tools Added

We have added several new tools to MCP so you can manage forms and campaigns directly from your AI clients.

Form Tools

• search-forms-tool
• publish-form-tool
• delete-form-tool
• get-form-submissions-tool
• get-form-analytics-tool
• create-form-tool
• update-form-tool

Campaign Tools

• update-campaign-tool

WordPress MCP Server Support — Abilities API

Added WordPress MCP Server integration via the SureContact WordPress plugin. AI tools like Claude can now manage your WordPress site and SureContact CRM using natural language through the Abilities API, with no manual setup required.

Notable Abilities

• Create Automation Rule – Set up contact sync rules from forms, products, etc.
• Enable/Disable Integration – Toggle integrations like WooCommerce, WPForms.
• Create Custom Contact Field – Add new custom fields to the CRM.
• Sync Lists & Tags – Refresh the latest CRM lists and tags.
• Get SureContact Settings – Check CRM connection and sync configuration.
• Create List – Create new contact lists for segmentation.
• Create Tag – Create tags to organize contacts.

New

• Editing Email Templates Inline in Automation – You can now edit email templates directly inside Automations → Actions → Send Email action flyout. No need to create or edit templates separately before setting up automation.
• Campaign Analysis with AI – Added automatic AI analysis while creating campaigns to prevent violence, spam, harassment, or restricted content. If such content is detected, the campaign cannot be sent. It also checks whether an unsubscribe link is present.
• MCP Integrations – Added MCP support to the platform. You can now connect the SureContact MCP server with AI clients like Claude Desktop, Cursor, ChatGPT, Windsurf, Claude Code CLI, or others, and control SureContact operations directly from those tools.
• OttoKit Embedding – OttoKit is now embedded inside SureContact. You can create workflows using SureContact triggers and other actions without leaving the platform.
• Contact Import Overwrite Option – Added a checkbox next to each field during contact import to control whether imported data should overwrite existing contact data.
• Dynamic List Filters – Added Email Open and Click filters in Dynamic Lists.
• New WordPress Integration – Added Convert Pro integration.

Improvements

• The platform is now responsive on mobile and tablet devices. You can check contacts and other data on mobile. However, we recommend using the web version for the best experience.
• In Automations → Contact Unsubscribed Trigger, multiple unsubscribe sources can now be selected.

Fixes

• Fixed a global issue where if an account had lists but no tags (or vice versa), selecting a list in the Add to List dropdown under WordPress integrations would appear empty after saving and reopening the flyout.
• Fixed an issue where scheduled emails showed the correct time in the summary, but displayed a 7-hour difference when opened (e.g., 6:11 PM MST instead of 11:11 AM MST). The scheduled time now correctly reflects the timezone.

New

AWS SES API Support (SMTP)
You can now configure AWS SMTP using the API method for a more secure and reliable email sending setup.

Import Tags & Lists via CSV
Import contacts along with their tags and lists. If a tag or list does not exist, it will be automatically created and assigned during import.

Enhanced Incoming Webhook Mapping
Added support for additional primary fields and custom field mapping inside Automations → Incoming Webhooks.

Starter Template in Email Builder
A ready-to-use Starter Template now appears when creating a new template from scratch, helping you get started quickly.

Dedicated Logo Element
Added a dedicated Logo element in the drag-and-drop Email Template Builder for easier branding.

Unsubscribe & Preference URL Shortcuts
Dedicated Unsubscribe and Preference URL options are now available inside the Rich Text Editor and in the Drag and Drop Editor.

Open Integrations Rule Engine
The Rule Engine now supports hooks and filters, allowing third-party plugins to register and integrate directly with SureContact. Read More.

Dashboard Enhancements
View your last campaign performance directly on the dashboard and use the new “Last 24 Hours” filter in the graph section.

Improvements

Bulk E-Commerce Order Import
Bulk import orders (including past orders) with statuses like Completed, Cancelled, and Refunded into the E-Commerce tab, along with created and updated dates.

SureMembers Compatibility Update
Added support for SureMembers 2.0.0 hooks while maintaining backward compatibility with older versions.

Integration Rule Management
If a connected plugin is disabled or removed, related rules will appear blurred with options to activate the plugin or delete the rule.

WordPress Role Sync Enhancement
When a WordPress user role changes, the old role tag/list is removed and replaced with the new one automatically.

Migration Stability Improvement
Changed migration batch size to 100 to prevent migration failures or stuck processes.

Editor & Campaign Page Enhancements
Improved bullet and numbered list formatting. Added more advanced filters and detailed information on the Campaign Details page.

Bug Fixes

Workspace Sync Issue Fixed
Resolved inconsistencies between SaaS and WordPress workspaces when switching workspaces.

Excel CSV Import Issue Fixed
Fixed UTF-8 BOM issue that caused CSV imports generated from Excel to fail.

API Unsubscribe Trigger Fixed
Unsubscribe actions via API no longer trigger workflows set to Manual Update.

External List Paste Formatting Fixed
Resolved formatting issues when pasting lists from external apps into the Email Template Builder.

New Features

Share Email Template
You can now easily share your email templates with other users, teams, or workspaces. A new Share Template option has been added inside the Email Template Builder. Simply generate a share link and allow others to view, edit, and use the template on their end.

Media Folders
Organize your media assets more efficiently with the new folder system inside the Email Template Builder. You can now create folders to better manage and structure your images and media files.

Multilingual Support
SureContact is now available in multiple languages. The platform currently supports:

• English
• Spanish
• French
• German
• Portuguese
• Italian

Use SureContact in your preferred language for a more personalized experience.

Custom Tracking Domain
You can now use a custom domain for email tracking links, open tracking, and unsubscribe pages. Custom domains can be assigned at the workspace level, allowing emails to use branded tracking links.

Workspace-Level Contact Allocation
Allocate specific contact limits across different workspaces within your organization. For example, if your organization has a limit of 100,000 contacts, you can distribute them across workspaces based on your needs.

CSV Export for Campaigns and Automations
Added CSV export functionality for campaigns and automations. Select specific metrics during export to generate detailed CSV reports for analysis.

Workspace-Level Timezone
Set a dedicated timezone for each workspace. All timestamps and campaign scheduling will now follow the selected workspace timezone.

Improvements

• Disabled webhook triggering during bulk operations to improve system performance and prevent unnecessary resource usage.
• Performance optimization for Dynamic Lists to improve loading speed and overall contact page performance.

Bug Fixes

• Fixed issue where disposable email addresses were not properly rejected during contact creation, migration, and import.
• Fixed the missing API Key popup when using the Create button with an empty state.
• Fixed activity log issue where delivered emails were incorrectly marked as “Sent,” causing confusion about duplicate sends.

New

• LatePoint Integration Added
  Seamlessly connect LatePoint with SureContact from the WordPress Plugin Integrations and automate your customer workflows effortlessly.
• Smart List & Tag Assignment by User Roles
  Automatically assign Lists and Tags based on WordPress user roles, no manual work required.
• Improved E-Commerce Order Display
  Multiple products purchased in a single order are now shown as one consolidated order in the E-Commerce tab of an individual contact.
  (Example: Buying 3 products in one checkout now appears as one order containing all 3 items, instead of 3 separate orders.)
• Subscription Renewal Orders Support
  Subscription product renewal orders are now correctly displayed in the E-Commerce tab for each individual contact.
• Create Custom Fields, Tags & Lists Directly from the Plugin
  You can now create Custom Fields, Tags, and Lists without switching to the SureContact SaaS app — everything is available right inside the WordPress plugin.

Bug Fixes

• Email Update Sync Issue Fixed
  When a WordPress user updates their email address, SureContact now correctly updates the existing contact instead of creating a duplicate contact.
• Workflow Custom Field Value Issue Resolved
  Fixed an issue where Custom Field “Actual Values” appeared empty inside Filter/Branch conditions during workflow execution, causing automations and dynamic lists to behave incorrectly.

New

• Double Opt-In Support
  A new Double Opt-In option is now available in Settings. When enabled, contacts added from sources such as API, WordPress integrations/forms, manual entry, or automation webhooks will be created with a Pending status.
  Emails can only be sent after the contact confirms via the opt-in email.
  You can also choose which sources should use Double Opt-In.
• Gravatar Support
  Contacts with a Gravatar image will now display their profile image on the Contacts page and inside the individual contact view.
  This also applies to your account profile photo.
• Brand Settings
  Customize your brand identity directly from Settings:
  • Logo
  • Colors
  • Typography
  • Button styles
    These settings are applied automatically to all email templates.

Improvements

• Added support for creating Custom Activities inside individual contact profiles.
• Added an optional Title field for Notes.
• Improved date and time picker while scheduling campaigns, including visibility of time remaining before send.
• Contacts are now visible when clicking on a List or Tag.
• Added a new “Complained” status for contacts who report emails as spam.
• Added new contact fields: Timezone and Language.
• Added UUIDs for Contacts, Tags, Lists, Custom Fields, and Workspaces.
• Email campaign sending limits are now auto-populated based on the selected SMTP.
• Added a new Custom Field type: Timestamp.
• Added a Copy option for duplicating Lists.
• Added a Do Not Mail badge for contacts who update their email preferences.

Bug Fixes

• Fixed an issue where campaigns sent using a non-default SMTP were incorrectly sent via the default SMTP.