FluentCart & FluentCommunity Integration With SureContact

You don’t need a separate integration to use FluentCart or FluentCommunity with SureContact. Both plugins create regular WordPress user accounts, and SureContact’s built-in WordPress connection automatically turns those accounts into contacts, so your customers and community members show up in SureContact without any extra setup on their end.

This guide walks through the settings to turn on, exactly how the sync works step by step, what information comes across, and what to check if someone isn’t showing up as a contact.

01  What’s Covered

Plugin	Status	Why
FluentCommunity	Fully covered	Every member is a WordPress user, created automatically at signup, so there’s no case where a member exists without an account.
FluentCart	Covered with conditions	A WordPress user is created after a successful payment, but only if your account-creation setting allows it. Subscription orders always create one.

One thing this doesn’t cover either way: order and revenue data from FluentCart. SureContact syncs the people, not the purchases, so you can email and segment your customers, but not by what they bought.

02  Settings to Turn On

If contacts aren’t showing up, it’s almost always one of the two settings below; both are turned off by default.

1. Auto-Create Contacts on Registration

SureContact → Settings → Sync Settings → Auto-Create Contacts on Registration

Turn this on so SureContact picks up new user registrations from FluentCart, FluentCommunity, or anywhere else on your site. Without it, new sign-ups and buyers are ignored.

2. Auto-Sync Contact Updates (recommended)

SureContact → Settings → Sync Settings → Auto-Sync Contact Updates

Turn this on so later profile changes, custom fields, and role changes keep syncing too, useful if you expect edits made to a customer’s profile to reach SureContact.

3. FluentCart only: User Account Creation Mode

FluentCart → Settings → Cart & Checkout → User Account Creation Mode

This setting decides whether your buyers become WordPress users at all, which in turn decides whether they become SureContact contacts. See the three options below.

⚠ If you can’t find it by that menu path, search your store settings for “User Account Creation Mode”, FluentCart moves settings between releases.

03  How the Sync Works, Step by Step

Here’s exactly what happens, from someone signing up or buying on your site to appearing as a contact in SureContact.

1. Someone registers or checks out on your site

• FluentCommunity: joining a space or community triggers signup.
• FluentCart: completing checkout on your store.

2. The plugin decides whether to create a WordPress user

• FluentCommunity always creates one; there’s no way around it.
• FluentCart only creates one if your User Account Creation Mode allows it, and only after payment succeeds (not at checkout; pending, failed, or abandoned orders don’t create an account).
• If the buyer’s email already matches an existing WordPress user, FluentCart links to that account instead of creating a new one, so no new contact appears, because that person is already synced.

3. SureContact picks up the new user

• With Auto-Create Contacts on Registration turned on, SureContact creates a matching contact, capturing name, email, role, username, registration date, website, and locale.
• Role can also map to lists or tags if you turn on “Sync User Roles as Lists / Tags” in SureContact. Note that both plugins use the same default role, so role alone won’t tell you a buyer apart from a community member.

4. Later changes keep syncing (if you’ve turned it on)

• With Auto-Sync Contact Updates on, profile edits and role changes made afterward keep flowing through automatically.

5. Bring across people who signed up before you turned this on

• Turning on auto-create only affects new sign-ups from that point forward. In SureContact, run the “Users” sync, “Synchronize all WordPress users to SureContact in the background”, to bring across everyone who already has an account.
• This brings in every existing FluentCart customer and FluentCommunity member who has an account, but not guest buyers, since they never had one.

04  FluentCart’s Three Account Modes

Only the first option gives you full contact coverage. It’s FluentCart’s default, so most stores are already set up this way, but it’s worth checking rather than assuming.

Setting in FluentCart	One-time purchase	Subscription	Result in SureContact
Create User Account Automatically after payment (default)	User created	User created	Every paying customer becomes a contact
Give checkbox to create account on checkout page	Only if buyer ticks the box	User created	Buyers who skip the checkbox are missed
No need to create account for one-time purchases	No user	User created	One-time buyers never sync

05  What Syncs, and What Doesn’t

A quick reference for what information actually comes across, so you know what to expect.

Data	Synced?	Notes
Email, first name, last name	Yes	Both plugins pass these into the WordPress user record.
Username, registration date, website, locale	Yes	Standard WordPress user fields.
User role → lists or tags	Yes	Requires “Sync User Roles as Lists / Tags”.
Later profile edits	Yes	Requires Auto-Sync Contact Updates.
Existing users (backfill)	Yes	Run the bulk “Users” sync.
Billing/shipping address, phone, company, VAT	No	Kept in FluentCart’s own tables, not the WP user profile.
Orders, revenue, LTV, refunds, subscriptions	No	The real gap — nothing sends purchase data to SureContact.
Abandoned cart	No	FluentCart has no abandoned-cart feature to hook into.
Community/course membership as lists or tags	No	Not visible to the WordPress connection.

06  If Someone Isn’t Showing Up as a Contact

Work through these in order.

1. Check that Auto-Create Contacts on Registration is turned on

This is the most common cause. Turning it on only affects sign-ups from that point forward; run the bulk “Users” sync to bring across everyone from before.

2. Check that your site’s connection to SureContact is healthy

If it’s disconnected, reconnect it before checking anything else.

3. FluentCart only: check your User Account Creation Mode

If it’s set to the checkbox option or to subscriptions-only, guest buyers won’t have a WordPress account, so there’s nothing for SureContact to sync. Switching to automatic account creation fixes this for future orders.

4. Confirm the order actually completed payment

A pending or failed order doesn’t create an account yet, so it won’t create a contact either. Check against an order that was fully paid.

5. Check whether a WordPress user exists for that person

Look under Users in your WordPress admin. If the user account exists but no matching contact appears in SureContact, get in touch with our support team with the details, and we’ll help you sort it out.

6. Looking for order or revenue data specifically?

That’s not something that syncs today; order totals, revenue, and purchase history stay in FluentCart. SureContact can sync the people, just not what they bought.

07  Need Help?

If you run into anything not covered here, our support team is happy to help. Reach out any time by dropping an email to [email protected], and we’ll walk through it with you.