SureContact Email Template Library Guide

The Email Template Library (also called the Email Template Marketplace) is a gallery of professionally designed email templates that you can browse, preview, and import into your SureContact workspace. Templates can be imported as reusable email templates or used directly to create a new email campaign.

This guide walks through accessing the library, browsing and searching templates, previewing designs, importing a template, creating a campaign directly from a template, and working with Premium templates.

How to Access the Email Template Library

The Email Template Library can be reached from any of the following locations:

• Sidebar → Library → Email Templates
• The Compose step while creating an email campaign
• The Templates tab inside the email editor

Browsing Templates

1. Browse by Category

• Categories are listed in the left panel on desktop (Welcome & Onboarding, Newsletter, Promotional, Transactional, Event & Webinar, Re-engagement, Holiday & Seasonal, Product Launch, Abandoned Cart, Thank You).

• On mobile devices, categories are available through a filter panel instead of a sidebar.
• Each category shows the number of templates it contains, and “All Templates” is selected by default.

2. Search for a Template

• Use the search field above the template grid to find a template by name.

• Results update instantly and respect the currently selected category.

Previewing a Template

1. Open the Email Templates Library and hover over a template card

• Hovering reveals three actions: Preview, Create Template, and Create Campaign.

2. Click Preview to see the full design

• The preview opens side by side in Email Standard (600px) and mobile (iPhone 15 Pro Max, 430px) views so you can check the layout at both sizes before importing.

Importing a Template

To bring a template into your workspace as a reusable design:

• Open the Email Templates Library.
• Select a template.
• Click Create Template from the hover menu or from inside the preview modal.

SureContact imports a copy of the template into your workspace and opens it directly in the email editor, ready to customize.

Creating a Campaign Directly from a Template

To skip the template library and start a campaign right away:

• Open the Email Templates Library.
• Select a template.
• Click Create Campaign.

SureContact creates a new campaign using the selected design and redirects you to the campaign editor, with the Subject and Compose steps pre-filled from the template.

Premium Templates

Some templates in the library are marked as Premium.

• Free plan users see an upgrade prompt when trying to use a Premium template.
• Paid plan users can use Premium templates the same way as any other template.

Mobile Device Limitations

The email builder currently requires a desktop experience. If you’re on a mobile device, some actions may display a “Desktop Required” message; switch to a desktop or laptop to continue.

Troubleshooting

No SMTP Configured

If you see a “No SMTP Configured” message while creating a campaign:

• Configure an SMTP provider.
• Verify the SMTP connection.
• Try again.

Template Not Available

This usually means the template has been removed from the marketplace.

Desktop Required

Switch to a desktop or laptop device to continue.

Need Help?

If you need any assistance, please email [email protected], and our support team will be happy to help you.